Faster, smarter support.

We know how important it is to get fast, reliable answers, whether you’re troubleshooting a bike, training a new team member, or handling a customer request. That’s why we’ve upgraded our Partner Support offering to give you 360° coverage, no matter the challenge. 

Here’s what’s now available to you:

 

Local-language hotline

Call us directly at +31 85 0000 839, Monday–Friday from 10:00–12:00 and 13:00–16:00. Our technical support team is ready to assist you in real time.

AI-powered assistant

Need a quick answer? Our smart assistant is available 24/7 and responds instantly to keywords related to S3, X3, S5, and A5 models. It’s your digital first-responder for troubleshooting. Speak to assistant

Updated help articles and how-to videos

From replacing parts to unpacking procedures, our improved library of guides and videos makes it easier than ever to service VanMoof bikes and accessories with confidence. Go to Support Center

No matter the issue, we’ve got your back, so you can keep your customers rolling without skipping a beat.