S6 update: Fixie launch, and sales support essentials

S6 update: Fixie launch, and sales support essentials

Fixie for S6 is live

You are now able to use Fixie for the S6 and put the S6 in Repair Mode. Please make sure both Fixie and the VanMoof app of your customer are updated to the latest versions. We'll add more Fixie features for the S6 in the coming weeks.

Please find the Fixie release notes here.

 

How to recognise if a S6 is customer ready

Want to be sure the S6 you received is customer ready? Please check if the shipping box has a "VanMoof QC Checked" sticker on it. If so, the bike is ready to be delivered to your customer. If the shipping box is missing the QC sticker, please add the extension cables, update via the Updater Tool and swap the charger as per earlier instructions. Please reach out to your Account Manager if you have any questions on these final steps.

Good to know: the recent S6 deliveries should have already been updated by VanMoof.


S6 availability overview

For the most accurate delivery times on S6 bikes, please check the availability in the bikes product description via the Portal: Go to product overview. We're updating the estimated delivery times in week numbers on a weekly basis.

S6 Firmware update

We’ve released new firmware version 1.3.1. for the S6. Customers can update the bike themselves via the VanMoof app, or you can via the Fixie app or the Updater tool. 

S6 warranty parts are available

If you have a warranty defect on a S6 bike, please file a warranty claim with us. We have warranty stock available for the S6. Please keep hold of any defective S6 parts and always return defective S6 parts to us. We are using these parts for product improvement. Thank you for your cooperation in this matter.

 

S6 FAQ

We've gathered answers to possible questions on the S6 in a FAQ. Please find it here. Are you looking for an answer that’s not in the FAQ yet? Please feel free to reach out to your Account Manager. 

 

S6 Marketing links

Looking for marketing support to promote the S6? We’ve got you covered:

 

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